There are a number of factors that can influence your video playback in the Ascension Library. In this article, we share some possible issues that could be hindering your streaming experience.
Your internet connection, browser, and operating system all play a part. In some cases, the Internet Connection might be an issue. The minimum 'download' speed should be 4 megabits per second or higher.
We also recommend Chrome but the following browsers Safari, Edge, and Firefox all work.
In regard to operating systems, we've found that Samsung and older iPhones might cause this inconvenience. Ensure your phone is updated to the latest version of its operating system as we have resolved issues of this nature before.
Multiple people/devices connected to the same wi-fi network will cause slow-downs and if you frequently start and stop the video, it might affect what we call 'dubbing' resulting in an interrupted playback. Small fluctuations in your bandwidth could cause drops in playback quality.
Tip: We recommend you test your internet connection speed:
- Go to www.speedtest.net
- Click 'Begin Test' and wait for the results
If your connection speed meets the minimum requirements of 4 megabits per second and you are still having issues, try playing the video on another device.
Clearing the cache and cookies from a web browser is essential for almost any troubleshooting for internet page browsing. A cache is a tool used by your internet browser to speed up the page-loading process. If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can clear the cache of your browser with a keyboard shortcut.
Windows 10:
While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the Browser Cache window.
You can set the time range. Press Clear Data to clear your browser's cache and cookies.
Mac:
While in your browser, press Command + Shift + Delete simultaneously on the keyboard to open the Browser Cache window.
You can set the time range. Press Clear Data to clear your browser's cache and cookies.
If this doesn't work try your Ascension Library in another device or in another internet browser such as Safari or Chrome. If neither of these work please contact us with the following details ...
- what device type you are using
- what internet browser you are using
- if you have added any internet browser extensions to your browser
- go to the program you are having the issue with and click to start the video or recording and send us a screenshot to let us see what you see when you click on the recording.
- let us know what other internet browsers or devices you have also tried to use to access your library.
- the speed of your internet connection.
If you continue to need support explore the Ascension Library knowledge base HERE.
Not yet an Ascension Library Member? Click below for more information.
FREE ACCESS: The EXPLORE page in the Ascension Library give a full overview of programs on offer with sample recordings and links to access more information. You can also find more about Ascension on my ARTICLES page. Many feature articles include audio and video recordings for you to try out.
MEMBER ACCESS: The Where to Begin section in the Ascension Guide in the Library is the best place to find and explore the programs on offer and their benefits.