There are a number of factors that can influence your video streaming experience - your internet connection, browser, and operating system all play a part. In some cases, the Internet Connection is might be an issue. The minimum 'download' speed should be 4 megabits per second or higher.
We also recommend the following browsers: Safari, Edge, Firefox, Chrome
In regard to operating systems, we've found that Samsung and older iPhones might cause this inconvenience.
Additionally, even small fluctuations in your bandwidth will cause drops in playback quality.
Multiple people/devices connected to the same wi-fi network will cause slow-downs and if you frequently start and stop the video, it might affect what we call 'dubbing' resulting in an interrupted playback.
Tip: Always test your internet connection speed.
- Go to www.speedtest.net
- Click 'Begin Test' and wait for results
If your connection speed meets the minimum requirements of 4 megabits per second and you are still having issues, try playing the video on another device.
Options: Log out of your Ascension Library, clear your cache and log back in to see if this will reset your page. If this doesn't work try your Ascension Library in another device or in another internet browser such as Safari or Chrome. If neither of these work please contact us with the following details ...
- what device type you are using
- what internet browser you are using
- if you have added any internet browser extensions to your browser
- go to the program you are having the issue with and click to start the video or recording and send us a screenshot to let us see what you see when you click on the recording.
- let us know what other internet browsers or devices you have also tried to use to access your library.
- the speed of your internet connection.
FREE ACCESS: The EXPLORE page in the Ascension Library give a full overview of programs on offer with sample recordings and links to access more information. You can also find more about Ascension on my ARTICLES page. Many feature articles include audio and video recordings for you to try out.
MEMBER ACCESS: The Where to Begin section in the Ascension Guide in the Library is the best place to find and explore the programs on offer and their benefits.
Not yet an Ascension Library Member? Click below for more information ...
If you continue to need support for your question you can explore the full Ascension Library knowledge base HERE.