If you are not receiving emails from the Ascension Library or you have a red email notification at the top of your library page; your email system has marked our emails as spam. This will stop the Ascension Library from being able to send ANY correspondence to you. Different email client providers like Hotmail, Gmail, Yahoo! etc. have different algorithms to determine which emails go to your spam folder. These algorithms may have automatically unsubscribed you from our mailing list and marked our email address as spam. This is the reason you are no longer receiving any correspondence from the Ascension Library.
To ensure our emails will not be classed as spam you will need to carry out the following steps ...
1) CHANGE SPAM SETTINGS: go into your email inbox (settings) and remove the spam setting for our email address: email@example.com
Whitelisting is a quick, one-time-only task to ensure the sender of an email gets added to the recipient’s address book or safe senders list.
Usually, all you need to do is open an email message and verify the sender can be trusted:
Here are simple instructions on how to ensure that future emails get delivered straight to the inbox, in some of the most popular email clients:
- Apple Mail (OS X and iOS devices)
- Outlook 20XX
- Yahoo! Mail
- Gmail (Webmail and mobile)
- Android (Default client)
- Windows Live Desktop>
- AOL Mail
2) SUBSCRIBE TO OUR MAILING LIST: By subscribing to our mailing list within your Ascension Library portal, this will allow you to receive notifications of any changes and updates that are made to the library or your library membership.
You can also opt in to receive new information on current programs and the most up to date transmission's from Spirit. This facility also gives you the option to opt in or out of receiving notifications to responses on comments you have made within the comments section of the library.
Tick each of the following statements ...
☑️ Please notify me about updates to my products: This will give permission to notify you of any changes or updates made to programs within your library membership.
☑️ Please notify me when a reply to one of my posts or comments is created: This will allow comment notifications.
☑️ Please email me about new products and promotions: This will give us permission to send you information on any library changes or updates to your subscription.
If you do not tick this box we will not be able to contact you about anything to do with your library membership or subscription.
Scroll down and click 'Save'
Log out of your Ascension Library Portal in all devices and log back in
3) NOTIFY ASCENSION LIBRARY SUPPORT DESK: Once all previous steps have been completed please let the support desk know by replying to this message.
If you don't carry out all of the steps above; this will not complete the change and your email provider will mark our emails as spam again.
If you continue to need support for your question you can explore the full Ascension Library knowledge base here: https://ascensionlibrary.zendesk.com/hc/en-au or "Contact Us" by clicking the button below.